Question 1

HOW DO I ORDER A GREETING CARD PUZZLE?

Accepted Answer

Simply choose the design you want, put it in your Shopping Cart and then let us know the message that you want us to add to the puzzle.

Question 2

What is the delivery time?

Accepted Answer

UK orders are processed within 1-2 business days and are sent by 1st Class Post.
Non UK orders are also processed within 1-2 business days and are sent by an international courier and should arrive within seven days.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping. Shipping costs and times vary based on the destination.

Question 4

What is your return policy?

Accepted Answer

We offer a satisfaction guarantee. If you're not happy with your puzzle, please contact our customer service within 14 days for a replacement or refund.

Question 5

Can I send a puzzle as a gift?

Accepted Answer

Yes, we can send a puzzle directly to the recipient and include your personalised message.

Question 6

How do I care for my puzzle?

Accepted Answer

To care for your card or wooden puzzle, avoid exposure to moisture and store it in a dry place. Clean gently with a dry cloth if needed.

Question 7

What if my puzzle arrives damaged?

Accepted Answer

If your puzzle arrives damaged, please contact us immediately with photos of the damage, and we will arrange a replacement.

Question 8

How can I contact customer support?

Accepted Answer

You can contact our customer support via email at info@greetingcardpuzzles.co.uk or through the contact form on our website.

Frequently asked questions